Return Policy

We want you to feel confident purchasing from BYOK. If you receive your order and decide it is not the right fit for you, you may request a return within 30 days of delivery.

30-Day Returns

Eligible items may be returned within 30 days of the date they were delivered.

Products may be opened and reasonably used during this period so that you can determine whether they are right for you.

To be eligible for a full refund, returned items should be:

• In good overall condition

• Free from significant damage or excessive wear

• Returned with all included accessories, cables, stands, and other components that originally came with the product

BYOK reserves the right to reduce the refund amount if an item is returned damaged, incomplete, or in a condition beyond what would reasonably be expected from trying the product.

Return Shipping

For returns due to a change of mind or personal preference, the customer is responsible for the cost of return shipping.

When available, BYOK may provide a prepaid return shipping label and deduct the cost of the label from your refund.

Original shipping charges are non-refundable except where required by applicable law.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

If the issue is determined to be the responsibility of BYOK, we will cover the cost of return shipping and work with you to arrange a replacement, repair, or refund as appropriate.

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund after it has been issued.

How to Start a Return

To request a return, please submit a support ticket within 30 days of delivery and include your order number and the reason for the return. You can submit a support ticket here: https://byok.io/contact-support

Please do not send a return without first contacting us. We will provide return instructions and, when applicable, a return shipping label.

International Customers

Customers outside the United States may have additional rights under local consumer protection laws. Nothing in this policy is intended to limit any rights you may have under applicable law.

Questions

If you have any questions about whether your order is eligible for a return, please  submit a support ticket before sending your item back.